Reference

Privacy Policy for Indonesian Accounts

We explain exactly how gomu837 handles your account data, device signals, cookies, and DANA, OVO, GoPay, and QRIS references before you open an account.

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gomu837 Privacy Policy for Indonesian Accounts
CONTACT PATHS

Where to Ask About Privacy

If you want to read, correct, or question any part of this policy, we keep three contact paths open. Live chat is open daily from 08:00 to 24:00 WIB, email works well for written requests, and the help form keeps the thread linked to your account so the right record gets updated. We answer in English and keep the verification steps light, but we still confirm the account before any change.

Team online

Live chat

Use live chat any day from 08:00 to 24:00 WIB for questions about what we keep, how long we keep it, or how to adjust a privacy setting after login.

Email

Write to [email protected] when you want a written record, a correction request, or a clear answer about masked DANA, OVO, GoPay, or QRIS references in your profile.

Help form

Open the help form after sign-in if you need us to verify identity before changing account data. We use that path to keep the request attached to the right profile and session.

ACCOUNT SAFEGUARDS

How We Protect Privacy Records

This policy is built around four things: collecting the minimum record needed, limiting who can see it, keeping requests tied to the right account, and giving you a direct way to ask…

What we store

We keep the details you enter, login timestamps, device type, browser language, and masked payment references. That is enough to run the account, answer a privacy request, and show the right history without storing more than we need.

Cookies

Cookies help us remember the session, keep you signed in, and recognise whether you return from mobile or desktop. They also help us notice duplicate logins that may need another verification step.

Account security

Passwords are handled separately from profile records, and we do not show the full password to anyone. If we spot a risky login pattern, we may ask you to verify through chat before any sensitive change is accepted.

Retention

We keep privacy logs only as long as needed for account support, dispute handling, and legal duties. When a record is no longer required, we remove it or turn it into an anonymous form.

Requests

You can ask to read, correct, or delete data by using chat, email, or the help form. Before we act, we confirm that the request matches the account and the contact channel you used.

Device path

When you switch from Android or iPhone to desktop, we may ask for a fresh login so the session stays tied to the same record. That helps us avoid mixed device traces in your privacy file.

Privacy Questions You May Ask

These are the questions we hear most when you want a straight answer about the privacy policy. We keep the process tied to your account, so your request can be checked against the same email, device, or payment reference you used before. If the request is allowed under local law, we handle it through chat or email and reply in English.

We collect the details you enter, login time, device type, browser language, and masked payment references. That lets us run the account, confirm requests, and keep a clean history without asking for more than needed.

Cookies keep the session open, remember your path between pages, and reduce repeat verification when you return from the same phone or browser. They also help us spot unusual access that needs another check.

Yes. Send the request by chat, email, or the help form, and we will confirm the account before making any change. If local law places a limit on the request, we will tell you what we can do.

We keep masked references and processing logs, not full wallet credentials. Those records help us match a payment event to your account and answer questions about the history tied to that transaction.

We keep records only as long as needed for support, dispute handling, fraud checks, and legal duties. After that, we remove them or convert them to an anonymous record when possible.

You can use live chat, email [email protected], or the help form after sign-in. Each path is tied to your account, so we can confirm the right record before we respond.

Yes. Access and eligibility depend on local law and are available only where local law permits. If a request reaches us from Indonesia, we apply the same rule before we share or change any data.

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